Refund and cancellation policy

💳 Refund & Cancellation Policy

BASIC HUMAN NEED

Last Updated: 17 December 2025

This page explains how payments are collected, how cancellations are handled, and when refunds or credits may apply on the BASIC HUMAN NEED platform.

By using the Platform and making any payment, you acknowledge that you have read, understood, and agreed to this policy.

1. Nature of Fees

All fees charged on this Platform are service fees strictly for:

  • Introduction facilitation

  • Availability coordination

  • Meetup planning and arrangement

  • Administrative and operational efforts

The Platform does not sell products and does not guarantee outcomes, selection, compatibility, or relationships.

2. When Payment Is Collected

  • No payment is collected at the time of form submission

  • Payment is requested only after matching availability is confirmed

  • Payment confirms participation in a scheduled meetup

3. Non-Refundable Fees

Once the coordination and meetup arrangement process has started, fees become non-refundable, including (but not limited to) cases where:

  • A participant is not selected by anyone

  • A participant chooses not to select anyone

  • A participant does not feel compatible with others

  • A participant changes their mind after payment

  • A participant fails to attend the meetup

  • A participant is dissatisfied with outcomes or experiences

Fees are charged for service execution, not for results.

4. Meetup Size & Selection Disclaimer

  • Each meetup is limited to a maximum of 20 participants

    • Up to 10 male participants

    • Up to 10 female participants

Selection during a meetup is:

  • Completely voluntary

  • Based on mutual consent

  • Not guaranteed for any participant

Non-selection does not qualify for a refund.

5. Second-Chance Policy (No Additional Fee)

If a participant is not selected by any opposite-gender participant during their first meetup:

  • The participant may be invited to one additional meetup

  • No additional service fee will be charged

Second-Chance Not Applicable If:

  • The participant personally chooses not to select anyone

  • The participant declines or fails to attend the offered second meetup

Any further participation after that requires a new payment.

6. Platform-Initiated Cancellation

If a meetup is cancelled by the Platform due to:

  • Insufficient participant availability

  • Operational or logistical constraints

One of the following may be offered at the Platform’s discretion:

  • Rescheduling to a future meetup

  • Credit toward a future meetup

Cash refunds are not guaranteed, except where required by applicable law.

7. User-Initiated Cancellation

If a participant cancels after payment:

  • No refund will be provided

If a participant does not attend the meetup:

  • No refund or credit will be issued

8. No Guarantee of Outcomes

Payment does not guarantee:

  • Selection by any participant

  • Compatibility or chemistry

  • Relationship formation

  • Emotional, physical, or personal satisfaction

The Platform’s responsibility ends after introduction and coordination.

9. Chargebacks & Payment Disputes

  • Users are encouraged to contact support before raising disputes

  • Unjustified chargebacks may result in:

    • Service restriction

    • Permanent account limitation

10. Legal Compliance

This policy is governed by the laws of India.

Any disputes shall fall under Indian jurisdiction.

11. Changes to This Policy

  • This Refund & Cancellation Policy may be amended, updated, or modified at any time without prior notice to reflect changes in services, processes, or legal requirements.

  • Any changes will be effective immediately upon posting on this page. Continued use of the platform and its services constitutes acceptance of the updated policy.

12. Contact Information

For questions related to payments, cancellations, or this policy:

Email: services@basichumanneed.com

Platform Name: BASIC HUMAN NEED